How to reach us
We answer mail. Routing matters; the right address
gets you the right person.
A note before contact
We answer mail. We treat what people write to us as input, not noise. If you write thoughtfully, you will hear back from a person who reads thoughtfully.
The routing below makes sure your message reaches the right team.
Direct contacts
General. you@wouch.app. Anything that isn't urgent and isn't covered by the more specific routes below.
Privacy and data subject requests. privacy@wouch.app. Our Data Protection Officer reads this address. For specific data subject requests, the dedicated page is wouch.app/your-data-rights.
Safety and abuse on Wouch. safety@wouch.app. Our Trust & Safety team reads this. For in-app reporting, the three-dot menu in any conversation has a Report option, which is the fastest path.
Security disclosures. security@wouch.app. Our security team reads this. See wouch.app/security for our Responsible Disclosure policy.
Press. press@wouch.app. Our communications team reads this. Please include your outlet, deadline, and the angle of your story.
Investor relations. ir@wouch.app. For investor enquiries only.
Careers. careers@wouch.app. We do not currently have public job postings; we hire when we have specific gaps. If you have written to us about Wouch's work and would like to be considered for a future role, write here.
Postal address. Wouch Labs Private Limited, registered office: Plot -068, PHI -03, Prateek, Sahakar Awas Samiti Ltd, Knowledge Park-I, Gautam Buddha Nagar-201310, Uttar Pradesh. We accept formal correspondence and legal notices here.
Data Protection Officer
Our DPO is the contact for:
- Anything that touches your personal data and is more than a routine request.
- Concerns about how we are handling data protection obligations.
- Complaints related to privacy.
- Cooperation with data protection authorities.
Reach the DPO at privacy@wouch.app (the same address - the DPO and the privacy team operate together). Mark sensitive correspondence "Attn: DPO" in the subject line.
Representatives
Where required by law, we appoint representatives in additional jurisdictions:
EU representative (under GDPR Art.27): [appointed when establishment thresholds are met; will be listed here when appointed].
UK representative: [appointed if and when UK GDPR thresholds are met].
Grievance Officer for India (under DPDPA): [name and contact to be published on this page once appointed].
Response times
| Type of message | We will respond within |
|---|---|
| Safety report in-app or by email | 72 hours; same-day for severe |
| Crisis-related contact | Immediate routing to resources; clinical follow-up within 24 hours |
| Data subject request | 30 days (90 days for complex cases, with written notice) |
| Press enquiry | 48 hours, faster on deadline if noted |
| General enquiry | 5 business days |
| Investor enquiry | 5 business days |
For times outside business hours: safety-tagged messages are reviewed by our on-call team. General messages wait for the next business day.
What we don't do
We do not chat with you in real time. We have considered chat support and concluded that the trade-offs do not serve our users. Email is slower; the response you get back has actually been thought about.
We do not have a phone number we publish for general support. For safety crises, the right call is to a crisis line in your country, not to us; see wouch.app/crisis-resources.
We do not respond to social-media DMs as a support channel. If you have a concern, please use the addresses above; we will see your message and reply.